Return & Exchange

Rasai Exchange & Return Policy

At Rasai, we believe in creating a shopping experience that’s just as thoughtful as our clothing. That’s why we offer an “Allow to Open” policy — so you can open your parcel, check your order, and be confident before making any decisions.

We understand that you're shopping for your little ones with care — and we’re here to make that easier.

What is ‘Allow to Open’?

When your Rasai parcel arrives, you’re allowed to open the package in front of the delivery rider to check that:

  • The items match your order

  • There is no visible damage or defect

  • All pieces, tags, and packaging are included

Please note: Trying on items or removing tags is not allowed during this check. It's just a quick visual inspection for your peace of mind.

Exchange Policy

We do not offer returns or refunds at this time. However, exchanges are allowed under specific conditions.

You may request an exchange within 7 days of receiving your order if:

  • The product is damaged, defective, or faulty

  • You received an incorrect item or size

  • Something is missing from the package (tags, labels, accessories, etc.)

To initiate an exchange, please contact us at help@rasaishop.com or WhatsApp us at +92 304 3191845 Include:

  • Your Order Number

  • Clear photos of the issue

  • A brief description of the problem

Our team will review your request and respond promptly. If approved, we will issue an exchange for the same item or one of equal value.

Please Note:

  • All shipping and handling charges for exchanges are the customer’s responsibility.

  • We do not offer exchanges on the following:

    • Sale or discounted items

    • Unstitched products that have been stitched

    • Custom, formal, or couture wear

    • Limited edition / Rasai Luxe collections

Order Cancellation Policy

  • Orders paid online can be cancelled within 24 hours of placement.

  • Cancelled orders will not be refunded — instead, you will receive a store credit voucher valid for 60 days.

  • Rasai reserves the right to cancel orders due to:

    • Stock unavailability

    • Payment failure or verification issues

    • Technical or quality concerns

Product Disclaimer

We take great care to ensure our product images and descriptions are accurate. However, please keep in mind:

  • Actual product colors may vary slightly due to lighting, device screens, or printing.

  • Some styling accessories shown in photos may not be included in the product.

  • Please review all product details carefully before placing your order.

Need Help?

We’re here to assist you with care and clarity.

📧 help@rasaishop.com
📞 +92 304 3191845

Thank you for choosing Rasai — where every outfit is a beautiful expression of childhood.